Support

Write to [email protected] — a person reads every message, usually within one business day.

If a PDF does not open or comes out wrong, say which Chrome version you use and what happened. Please do not attach a document with personal details; a description is enough to start, and we will ask if we need more.

Common questions

• Is my file uploaded? No. PDFPane opens, fills and signs the PDF inside Chrome on your computer. The only thing sent to pdfpane.com is a Google sign-in token, to count free downloads and check Unlimited.
• How many free downloads do I have? 3 a month per Google account. The count is shown in the editor's top bar before you start.
• I bought Unlimited but still see the free count. Make sure PDFPane is signed in with the same Google account you bought with, then click the editor window once — it checks again. If that does not help, write to us with the e-mail on your Paddle receipt.
• Can I use Unlimited on another computer? Yes. It belongs to your Google account: sign in to PDFPane there with the same account.
• How do I get a refund? See the refund policy — full refund within 14 days.
• What does PDFPane keep about me? See the privacy policy.