Support

Write to support@pdfpane.com — a person reads every message, usually within one business day.

If a PDF does not open or comes out wrong, say which browser you use (and whether it is the Chrome extension or the editor on pdfpane.com) and what happened. Please do not attach a document with personal details; a description is enough to start, and we will ask if we need more.

Common questions

• Is my file uploaded? No. PDFPane opens, fills and signs the PDF inside your browser, on your computer. The only thing sent to pdfpane.com is who is signed in (a Google sign-in, or on the website a sign-in cookie), to count free downloads and check Unlimited.
• How many free downloads do I have? 3 a month per Google account. The count is shown in the editor's top bar before you start.
• I bought Unlimited but still see the free count. Make sure PDFPane is signed in with the same Google account you bought with, then click the editor window once — it checks again. If that does not help, write to us with the e-mail on your Paddle receipt.
• Can I use Unlimited on another computer? Yes. It belongs to your Google account: sign in to PDFPane there with the same account.
• How do I get a refund? See the refund policy — full refund within 14 days.
• What does PDFPane keep about me? See the privacy policy.